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Visitor Experience Associate (VEA)

 Company Overview:
The Independence Visitor Center Corporation (IVCC) has openings available to join our staff as a Visitor Experience Associate (VEA). We are looking for attentive, outgoing, energetic individuals with a background or interest in assisting visitors to Philadelphia from around the region, country, and the world.

Job Summary:
The Visitor Experience Associate is responsible for providing excellent customer service and information, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties.  As a Visitor Experience Associate, you will actively engage with tourists and local visitors of all ages, greeting them in a positive, cheerful manner, answering questions about what to see and do, events, historical sites, and selling tickets to tours, museums, attractions and special exhibits.

Day-to-Day, you will:

  • Greet visitors, respond to questions, encourage engagement and provide outstanding customer service
  • Provide visitors with accurate, up-to-date information about attractions, services, events and activities taking place in the region
  • Identify and fulfill customer needs, e.g. directions, daily itinerary, hotels, attractions, etc.
  • Make attraction, hotel, tour, restaurant reservations, etc., for customers as requested
  • Sell tickets to tours, attractions, museums, events and exhibits; introduce promotions and opportunities to customers
  • Operate cash registers, managing financial transactions, and balancing drawers
  • Work to resolve guest complaints/issues to ensure an above-satisfactory closure
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
  • Communicate with visitors via email, telephone and in-person
  • Perform other duties as requested 

You have a diverse background, which may include:

  • Excellent customer service, computer and clerical skills
  • Two (2) years of previous related experience, or combination of education/experience
  • Cash handling experience is a plus
  • Multilingual skills

Other Position Requirements:

  • Candidates must have the ability to stand for long periods of time and lift up to 20 lbs.
  • Availability to work Friday, Saturday, or Sunday, along with availability for at least one day during the week, and U.S. Holidays. The Independence Visitor Center operates 363 days-a-year (closed Thanksgiving Day and Christmas Day).

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